EXCLUSIVE 10-POINT INSPECTION

Best-Teks offers an exclusive 10-point inspection to our customers at no additional charge. This means that every machine we touch gets loads of extras -- for free.

FLAT RATE REPAIR

Best-Teks understands that computer problems are frustrating. We also understand that you don’t want to be further frustrated by high repair prices and bait-and-switch tactics often used by our competitors. This is why we offer a low, no hidden charges, flat rate for most of our computer repair services. This means that, no matter what the problem, no matter how long it takes us to fix, you will only pay one low flat rate for the service. In fact, we’ve taken it a step further and offer parts for free on minor hardware repairs.

WORK GUARANTEE

Best-Teks is so confident that our highly-trained technicians can fix your computer that, if we can’t, you will pay nothing. We also stand behind our work with a 30-day labor warranty and 90-day parts warranty. You can rest assured that if the problem you brought your computer in for recurs, we will repair it free of charge under our warranty program. Click here for testimonials from our customers.

FAST TURNAROUND

Best-Teks prides itself in not only getting the job done right but also getting it done fast. We understand that it’s inconvenience enough to be without your computer. We strive to get your computer back to you within 2 working days. Best-teks has a wide selection of computer parts on hand to accomplish this. If the part needed isn’t in our inventory, we order from our many vendors daily to ensure that lead time is limited. And in most cases, even if the part needed to fix your machine is rare and hard to find, we will have your machine back to you in no more than 5 working days.

What’s more, included free of charge as part of our service, Best-Teks will thoroughly optimize your operating system (Windows) by removing unnecessary software that loads automatically upon startup, clean out unnecessary software and files, and defragment your Hard Disk Drive. We also thoroughly test all hardware such as your Hard Disk Drive, Power Supply Unit, Motherboard, and RAM to ensure there are no problems or imminent problems.

Additionally, Best-Teks will install, free of charge, Anti-Virus and Anti-Spyware that is world renowned in keeping your machine malware free. We are concerned in keeping your machine fixed and clean of malware, so we’ll even show you how to use it so that you can ensure that your machine remains clean of viruses & spyware.

And finally, in order to fully protect your machine from potential Internet attacks from the Web and E-Mail, we will thoroughly setup and optimize your Windows Security Settings as part of our service at no additional charge to you.

CUSTOMER DATA

Your data is just as important to us as it is you. With this in mind, we exhaust every possible solution before we reinstall Windows. In the rare event it is necessary to reinstall Windows, we always protect your data by backing it up and restoring it once the install is complete.

OUR COMPETITORS

Astonishingly, many of our competitors have no regard for their customer’s data and will suggest or instruct their customers to wipe clean their Hard Disk Drives and reinstall Windows. This “catch-all” approach will often work, but will be at the expense of losing important customer data and placing the burden of reinstalling programs and reestablishing settings on the customer. This approach is often used because of a technician’s inexperience in properly diagnosing the true problem with the computer. Quite often, the problem is minor and the last thing that should have been done was to reinstall Windows.

Even more surprising is how the “big guys” can take a person off the television sales floor one day, put funny looking clothes on him, and suddenly pronounce him a computer technician the next day leaving him to his own devices to work on an unsuspecting customer’s machine. To us, this is simply outrageous.

We hear horror stories all the time. In fact, we document these stories from people who have become victims by our competitors and, with their express permission, publish them here on our web site to help bring awareness to this disservice being done to unsuspecting people who have sought help with their computer problems.