We at Best-Teks believe that your investment should be protected. Through the years we have established a comprehensive system of quality controls to ensure that every machine that leaves our tech-bench has been checked and rechecked for being 100% operational. It is with this pride in our service that we can stand behind our work and offer our customers a 30-day money back guarantee. We believe this gives our customers ample time to check and operate their machines to ensure that the work that they orignally requested is completed to their satisfaction. If, for any reason, you feel that your laptop is not fixed to your satisfaction and we have been given the opportunity to fix it under our 30-day labor warranty, we will gladly reverse the charges and refund the entire invoice amount.

The Better Business Bureau is one of the most reliable sources of information a customer can use when considering to do business with a company for the first time. Many people use the BBB to resolve any disputes that may arise with the company and the BBB will keep a complaint track record on a company, regardless of its membership affiliation with the BBB. Best-Teks takes its track record with the BBB very seriously. Throughout the years we have maintained one of the highest ratings attainable with the BBB and make every effort to keep it this way. In fact, since Best-Teks incorporated in 2003, we have held an “A” rating until present. You can rest assured that your machine will be in good hands with Best-Teks!

Ever since the “Geeks” and other big corporations have come onto the computer service scene, there has been an astonishingly high rate of disservice being done to unsuspecting customers knowing of no other place to take their laptop for service other than the companies they’ve heard through mass marketing. Frequently, computers coming into our service centers, which had been previously diagnosed by the big corporations, had been incorrectly diagnosed. For example, these companies would misdiagnose a problem as being a bad motherboard (a $300.00 part), when the properly diagnosed problem was found to be a $30.00 memory chip. Unfortunately, this happens all to often. We take an entirely different approach. We believe that employing only the best and highly educated staff will not only save the customer money but will also benefit our company with keeping customers returing and sharing their experience with others.

Understandably, one of the chief concerns a customer has with using a mail-in service is the potential of loss or damge to their laptop through the shipping company. There are serverals ways that we protect your laptop. First, we always insure your laptop for up to $1,000.00 through the shipping company and up to $5,000 through our liability insurance. Second, we use state-of-the-art laptop boxes that are very rigid and have superior internal foam padding that protects the laptop during transit. Finally, we protect your data by backing it up to DVD medium when we first receive your laptop. To date, we have had zero instances of lost or damaged laptops.